All inclusive outlet cancellation policy

All inclusive outlet cancellation policy DEFAULT

All Inclusive Outlet

AWFUL! I cannot tell you to run away from this company fast enough. We booked a honeymoon for June pre-covid during a black friday sale in when we went to reschedule around April when we realized we were going to push back our weddin

g to May , they told us the cost would be $2, more for our same package. We held out until black friday this year () to try to get a deal again. WE FOUND DEALS ONLINE and asked them to book exact rooms that we already had priced out. They said they could not honor black friday deals and we wound up stuck paying nearly $1, more and for a lesser tier room that we could have independently booked online. Also would like to point out in the days leading up to the sales/during the sales, we left at least 3 voicemails and called (with NOBODY picking up the line) at least 15 different times. The ONLY way we could communicate was email, even when we got the manager involved and requested a phone call as it was time sensitive with black friday/cyber monday deals running a limited period of time. I see no point in using a travel agency when they subtract value from your tripThe point is there is supposed to be some extra benefit to using a travel agency, but we ended up in a lower room class and $ more down the pipe than we wouldve been on our own. % would have canceled and booked independently, but they wouldnt refund us the money we had put down as a deposit when we originally booked!! classic!

Sours: https://www.theknot.com/marketplace/all-inclusive-outlet-georgetown-ky

All Inclusive Outlet Reviews

20 Reviews

Recommended by 71% of couples

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Awards

  • Linda Married on 05/03/

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    Hubby and I booked a 6 night stay for our anniversary at Eldorado casitas. We just got back today and it was an amazing and thrilling experience. Would use them over and over again. The whole process of booking to travelling and enjoying our stay at this five star resort was without any glitch. Please don’t think twice, just go ahead and book through them.

  • User 2+ years ago

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    We used All Inclusive Outlet for our honeymoon to Aruba. They sent us a nice little bag, luggage tags, and tons and tons of details about our trip! Our hotel was great and transportation from the airport to hotel was as well. We had no problems whatsoever!

    All Inclusive Outlet's reply:

    We’re thrilled to hear that! Thank you for taking the time to send us feedback. We look forward to working with you in the future!
    -Laura Desa
    Marketing Manager
    All Inclusive Outlet

  • Samantha Married on 06/27/

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    Used for booking our honeymoon. We did all the research ourselves so we only used them for booking but they had good deals and were friendly. We had a fantastic vacation and would use them again for future vacations.

    All Inclusive Outlet's reply:

    Thank you for your review Samantha! We’re happy to know you had a good experience booking with us. We wish you and your husband a lifetime of happiness!
    -Laura Desa
    Marketing Manager
    All Inclusive Outlet

  • User 2+ years ago

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    I am so pleased with my experience with this company. I went to them with a budget, and knowing what kind of hotel I wanted, and the Travel Consultant I worked with found me exactly what I wanted and then some. In fact, when she emailed me the itinerary of what she found, I was taken back almost in disbelief that the honeymoon I had always dreamed of and was what I was looking for, was actually attainable in my budget. We are going to be spending our Honeymoon on what we feel like is an absolute dream vacation. One that we will never forget. The responsiveness and helpful demeanor of the people at this company will definitely bring me back to them again. When you go to book, a deposit is due, but you are still given quite a bit of time to pay it in full. The flexibility in payments was really helpful for a couple that has been saving up and paying for this on their own in addition to a lot of other aspects to their wedding For what we paid, and what we are getting, the value is unparalleled.
    Trust me when I say, I definitely looked at our exact trip through other travel agencies, as well as trying to book all the components and compare the pricing on my own, and I found that I was saving anywhere from $ per person on our trip.
    My package included transfers, and don’t forget to ask about insurance 
    I cannot express how happy I am with this experience, and how easy it was. I can only hope that anyone else looking to go on an all-inclusive vacation/honeymoon at least contacts this company to help make planning your honeymoon a smooth and easy process. With how much work goes into planning a wedding on your own, it was nice to have some help and an easy process in taking care of the honeymoon, and not have more stress added to everything else.

    All Inclusive Outlet's reply:

    We appreciate you taking the time to write this thoughtful review! We’re more than happy to have helped and look forward to planning more amazing trips for you in the future!
    -Laura Desa
    Marketing Manager
    All Inclusive Outlet

  • Elizabeth Married on 10/11/

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    We used All Inclusive Outlet to book our honeymoon to Jamaica. We found fair rates for flights and the resort. The site was easy to use and sent clear emails upon booking. They also sent us a gift package with a knapsack, document pouch, and luggage tag. At one point we considered moving our honeymoon dates and we called to find out about switching and they quickly got back to us about what that would cost. Would use again.

  • Amanda Married on 05/31/

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    I used All Inclusive Outlet to book my trip to Couples San Souci for my honeymoon. They were easy to work with, were quick to e-mail me back and had prices that were lower than the resorts website (with travel insurance included)! Already looking into using them again for our 1yr anniversary!

    All Inclusive Outlet's reply:

    Thanks so much for booking with us! We appreciate your business and look forward to working with you again for your anniversary stay!

    Julie Lowe
    Digital Marketing Manager
    All Inclusive Outlet

  • Amber Married on 10/25/

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    I didn't personally speak with the staff, but I do know that they worked closely with my husband to book our honeymoon. They gave us the best deal on our trip and the rest is history. Our destination was amazing and everything flowed seamlessly. When we called, a real person answered! We will be sure to use them for all future travel.

    All Inclusive Outlet's reply:

    Thanks so much for leaving a review, Amber! We're so happy to hear that you had a great experience booking your honeymoon with us. We look forward to working with you again in the future. Congrats & best wishes in your marriage!

    -Julie Lowe
    Digital Marketing Manager
    All Inclusive Outlet

  • Heather Married on 05/27/

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    We used All Inclusive Outlet to book our honeymoon and found an awesome trip to Jamaica for an amazing price!! We were a little cautious about booking our trip online, but soon after we received a call from a travel agent to go over our trip details and answer any questions that we had about the trip. Everything was perfect!! We went to Couple Negril and had an absolute blast! The resort was amazing, the staff was absolutely wonderful and we look forward to going back and booking through All Inclusive Outlet!! Definitely recommend this site!

  • Chelo Married on 05/12/

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    I booked our honeymoon through www.allinclusiveoutlet.com. It was our first time in Cancun and we stayed at Excellence Playa Mujeres. The service that All Inclusive Outlet provided was excellent. After booking online, somebody called me to confirm everything and I also received emails for more information. Then I received a booklet at home that contained all the vouchers needed for the trip. They made our trip very organized including the transfers from the airport to the resort. Lastly, I booked through them because it's where I found the best deal which is very important in wedding planning!

  • Betsy Married on 03/24/

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    We booked our Riviera Maya (Mexico) honeymoon through all inclusive outlet. We got a much better rate than through the resort webiste. We paid a package price (included resort, airline tickets, and shuttle), and they sent us all travel documents including airline travel information, shuttle vouchers (from CUN airport to resort and resort to airport for return trip), and hotel vouchers (we presented these to at check-in and they had all our information in the system already, including the "honeymoon" package already in their system). In the travel document package they sent us included us a "leave with family and friend itenerary" which had our flight and hotel info. They also included info such as "your shuttle service is olympic tourslook for their bright orange shirts!" If you have never been to CUN airport, there are like 15 shuttle and taxi services so for us this information was extremely helpful!

    We really liked that we had the option to get travel insurance through all inclusive outlet. We paid approximately $ for travel insurance in addition to our all-inclusive travel package. This gave us the peace of mind that we could cancel our entire honeymooon if we had to, with % refund up until 24 hours before.

    We booked our honeymoon very early- about 10 months in advance. However, all inclusive outlet was good about communicating information (via email and phone) regarding our trip details in the meantime. They even sent out a letter regarding Continental airlines and United airlines merging, and reassuring us it would have no adverse affects on our trip.

    We will definately be booking our next all-inclusive vacation through all inclusive discount outlet's website.

  • Tiffany Married on 03/10/

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    All Inclusive Outlet is by far the best place to book any travel. We booked our Honeymoon through them. Not only were they the best price, but the best service. I could not believe the service we recieved. I was a little nervous booking everything online through them just because I have never done it before. I must say, I was very impressed!! Everything was mailed to us that we could possibly need. We recieved a zip bag full of luggage tags, books and information. In one of the books was everything we needed for the trip regarding where we had to be and what times. The service was by far more than I ever expected.

  • Sara Married on 05/10/

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    All Inclusive Outlets help us plan the perfect honeymoon. Once we booked online an agent called us to set up more specific details and to make sure once again that all of our information was correct for booking purposes. She made sure we qualified for the honeymoon package and was always quick to respond to any questions. You can also make payments towards your trip online so it isn't due all at once.

    All Inclusive Outlet's reply:

    We're so happy to hear you had a great experience booking with us, Sara! We hope you had a wonderful honeymoon. We appreciate your business. Thanks for taking the time to write a review.

    Julie Lowe
    Digital Marketing Manager
    All Inclusive Outlet

  • Jared Married on 07/14/

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    Had a great trip. Wasnt the best communication after the fact with AIO for a refund on some items that were overcharge, but they made it write after some emails.

  • Lidia Married on 06/27/

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    I had nothing but great things about this company untill today. I've booked with allinclusiveoutlet.con before and used to recommend to everyone planning to travel. Today unfortunately changed everything. I was told that my direct hr flight to cancun had now been switched to a 7+hr flight with connections in orlando and there was absolutely nothing I could do but pay an extra 1,/person to get back on a non stop flight they couldn't guarantee would not change (keep in mind I had already paid extra for the original non-stop flight). The rep did give me another option I could always cancel but would loose about $ I had already paid for insurance. It all turned out to be a "mistake from the airlines" after 5 hours going back and forth between my 3 travel companions and the rep. Although I originally asked the allinclusiveoutlet.com to clarify that information in the beginning of our conversation they failed to verify everything ; as they continued to assureme there was nothing they could do other than charge me extra and waste the 1st 5 hours of my day.

  • Ellis Married on 01/20/

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    Aug DON'T USE THEM. They use deceptive practices like bait and switch. You don't it until you get to the resort. Promised resort $ credits for excursion, spar, etc, only to find out it was not true. Find someone else to make your plans.

  • Zach Getting married on 12/10/

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    Buyer beware

    This nightmare starts before covid the communication was something that lacked something to be desired. But once Covid hit the communication got worse. The travel agency take no accountability for the covid test information dates of eligibility and dates that were misleading. Jamaica stated 10 days or less and the email from all inclusive stated 9 days or less. Needless to say that caused panic and me and my fiance had to retake the tests and spend more money to get the test done. I told All Inclusive about it and they were very unhelpful. They stopped replying when I asked for a resolution. The worst customer service I have seen in a long time.

    All Inclusive Outlet's reply:

Sours: https://www.weddingwire.com/reviews/all-inclusive-outlet-lexington/12fcca61f72aa.html
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cancunQuestion: I&#;ve read your columns frequently over the past several years and always wondered if I&#;d ever need your help. Well that day has come. I need assistance in obtaining a refund from Palace Resorts. I paid $2, for a seven-day, all-inclusive vacation at their Aventura Spa Palace resort in Cancun, Mexico a few months ago. I had no problems whatsoever with that reservation.

But last fall, the Palace had a sale, and I was able to cancel that initial reservation and book a new reservation for a cheaper rate, saving me $ I was told by the agent that my refund would be processed in six to eight weeks.

Elliott Advocacy is underwritten by EMBARK Beyond -- More than a travel agency, EMBARK Beyond is a luxury travel advisory dedicated to creating thoughtfully designed experiences that go beyond a destination. Focused first on client needs, we have built (and continue to build!) relationships with the world’s most sought-after lifestyle and fashion brands to open the world - beyond imagination - to our clients. Find out more at EMBARK Beyond.

It didn&#;t happen. The credit card with which I made the original reservation was lost, so I had to send additional information to the company. Since then, I have not received any communication from anyone at Palace Resorts regarding my refund. I have sent multiple emails, and have been told each time that someone else who can help with refunds would contact me. I&#;ve tried everything, including contacting their public relations manager on Twitter and using &#;live&#; chat.

I&#;ve been promised that &#;someone&#; will get back to me very soon, but instead there has been zero communication in any form back from the personnel at Palace Resorts. Can you help? &#; Matthew Del Bontago, Berkeley, Calif.

Answer: Your refund should have been processed promptly. Not in six to eight week or six to eight months. The process should have taken about as long as it took Palace to remove the money from your credit card &#; that would be roughly six to eight seconds.

I&#;m willing to allow a little time for the credit card switch. Most travel companies have a policy that any refund must go back the same way it came. So in your case, they were trying to send it back to the credit card through which you made your purchase. But even the strictest policy must allow for credit card theft or loss. This can&#;t be the first time Palace had to refund to another card.

You went to great lengths to get your refund, and you did all the right things, keeping a paper trail, always appealing to someone higher up &#; and still nothing happened. By the time I got involved, almost three months had passed.

As an additional measure, you might have contacted your credit card company and disputed the first charge. The emails from Palace promising a refund might have been sufficient to push through a refund.

I contacted Palace Resorts on your behalf. It credited your card immediately.

As a postscript, Palace Resorts no longer owns the property you stayed in.

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Sours: https://www.elliott.org/the-troubleshooter/hey-wheres-that-refund-on-my-all-inclusive-vacation/
First Impressions of the Dominican Republic 2021. Empty Beaches and Punta Cana All Inclusive Resorts

Travel Insurance for All-Inclusive Resort Vacations

You might think, “what could happen to me at an all-inclusive resort?”, but anyone could need medical attention on vacation. And, it’s not uncommon to hear of people getting sick at all-inclusive resorts. For example, if you are traveling to a country where the tap water isn’t potable, food poisoning can be a serious risk. You can take precautions such as brushing your teeth with bottled water and only eating cooked foods, but often even these steps don’t protect travelers (and who wants to go without fresh vegetables for a week?). 

 While remaining aware of your surroundings, wearing appropriate footwear when walking the beach, and reading signs to watch for strong currents can reduce your risk, anything from a jellyfish sting to a cut from a seashell could land you in need of medical attention. 

Also read: Top 10 Beach Safety Tips

Especially if you are traveling abroad, travel insurance with medical coverage can be helpful when you need it most. Often, your domestic health coverage won’t cover you for any or all medical expenses when traveling out of the country. This is why the Centers for Disease Control and Prevention and the U.S. Department of State include getting insured on their pre-departure checklists for international travelers.

Even if you are staying in the country, for example, traveling to an all-inclusive resort at one of America’s best beaches, travel medical insurance can be a great idea. Many primary health insurers will cover medical emergency care out of network, but some do not and others might not include hospitalization in their coverage. 

If you are traveling to a remote destination or a country with limited medical resources, purchasing a travel insurance plan that includes medical evacuation is highly suggested. Medical evacuation can cost you as much as $, or more out-of-pocket if you don’t have a travel insurance policy that covers it.

Pro Tips: 4 Reasons Why Travel Insurance Is a Must for Expensive Trips

Sours: https://www.generalitravelinsurance.com/travel-resources/all-inclusive-resort-travel-insurance.html

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Airbnb Updated Its Refund Policies! Finally! Great News For Your Airbnb Business

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