Custom ink group order faq

Custom ink group order faq DEFAULT

How do I order my design with different products, colors, or styles?

To order multiple colors of the same shirt style in your order:

  1. Click “Your items” in the upper left-hand corner of the design lab.
  2. Click the “Add another color” button under the thumbnail of your current item selection.
  3. Select which color you would like to add from the palette that will drop down below your previously selected shirt.
  4. Repeat as necessary for your order.
  5. Happy designing!

To order multiple shirt styles in your order:

  1. Click “Your items” in the upper left-hand corner of the design lab.
  2. Click the "Add another style" button located under your order's current product selection(s).
  3. Select the style and color you'd like from the options offered to you in the pop-up window.
  4. Repeat as necessary for your order.
  5. Looking for something else? . To swap your style, browse our full product catalog with over 600 products to choose from.

If you have one design but want to order it on multiple product types, Custom Ink will always give you the best volume price for your entire order. Simply save your design on one of the styles and give us a call at 877-878-9417 to choose other products, get your final price, and place your order.

We're available 7 days a week at 877-878-9417, Monday-Friday: 8am - Midnight ET, Saturday: 10am - 6pm ET, and Sunday: 10am - 6pm ET.

Can I close my form early, or extend it longer?

Yes! On the settings tab of the Group Order Form (while logged in as the organizer) there is a calendar tool that can be adjusted to close your form early, or extend the deadline. If you wish to cancel your order altogether, there is also a “Cancel Order” link available on this page.

  1. By default, once a Group Order Form is created, it stays open for 14 days. This means that your group members have 14 days to order an item with your Group Order Form. Organizers can change the open period by adjusting the close date in the calendar tool on the settings tab.

  2. Once the close date is reached, the Group Order Form is closed to participants and the organizer has 14 days to place the final order. If the organizer does not place the order within 14 days, the Group Order Form will automatically be canceled. Any group participants who paid online would automatically receive a refund.

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What happens after I place an order?

Each order is reviewed by at least two members of the Custom Ink production team to make sure your design is perfect and ready for print.

All art is thoroughly checked for aesthetics, printability, and errors. We will automatically adjust common issues like alignment, contrast, line thickness, and spelling errors. Learn more about our review process.

For complex orders, we may send an additional email with picture proofs for your approval before we process your order.

Your products are then decorated using screen printing (for quantities of six or more), digital printing (for quantities fewer than six), or embroidery. After your items are decorated, they will be shipped, and delivered to your door.

You can check the status of your order at any time using the Order Number included in your confirmation email on our Order Tracking page.

If you have any questions or concerns about your order, call us for real, live help 7 days a week at 1-800-293-4232, Monday-Friday: 8am - Midnight ET, Saturday: 10am - 6pm ET, and Sunday: 10am - 6pm ET.

Custom Ink's Group Order Form

Collect payment and sizes with Group Order Form

Group Order Form is a Custom Ink tool that makes it fast and easy to collect sizes and payments from participants when ordering shirts for your group or occasion. Share the link to your Group Order Form with as many people as you like and choose to receive your payments online, offline, or let your group members choose how they’d like to pay. We’ll review how to get started whether you already have a saved design, or if you need to start from scratch.

  • If you’ve already saved a design visit the Your Account page and enter the email address you used to save your design. Once your list of saved designs appears, find the design you want to use and choose the option to “Start a Group Order Form.”

  • To start a new design from scratch, visit the Custom Ink Design Lab and create a design. Once you're satisfied with your design, choose the “Save/Send” option and follow the prompts to save your design. Once you’ve saved, you’ll see a message that says, “Order Together, Pay Separately.” Choose, “Try it now” to get your Group Order Form started.

To learn more about creating a Group Order Form, visit our Group Order Form page.

Have more questions about the Group Order Form? Check out our FAQ


Ink group order faq custom

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Custom Ink's Group Order Form

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