Fedex service center support salary

Fedex service center support salary DEFAULT

Compensation and Rewards

Employee compensation and rewards are structured to acknowledge individual effort, stimulate new ideas, encourage outstanding performance and promote teamwork.

FedEx offers an attractive and comprehensive package of pay, benefits and quality of work/ life programs. Examples of these programs include:*

Salary Increases

Salary increase based on individual performance

Variable Pay

Incentives to reward individual and team contributions

Tuition Assistance

Subsidy for continuous learning and education

Paid Time Off

Paid annual leave, wedding leave, maternity leave and paternity leave

Health Care Program

Medical coverage and dental coverage


Financial security in retirement

Reduced Shipping Rate

Exclusive discounts for personal shipping

Discounted Travel

Discounts on air tickets

* Provision varies by country/territory


At FedEx, we believe our success depends upon the dedication of our people. We have developed recognition programs that celebrate the achievements of our people and their commitment to delivering on the values of the company.

Five Star Award

The Five Star award, the highest honor at FedEx, recognizes team members who have enhanced service and profitability and exemplified the spirit of teamwork and professionalism.

Excellence Award

The prestigious award for recognizing employee leadership, creativity, and distinguished effort in support of customers.

Purple Promise Quality Award

Recognition of teams who promote the quality culture by achieving outstanding results through application of quality driven management tools.

Purple Promise Award

Team members who consistently deliver superior customer service to either external or internal customers and make each and every FedEx experience outstanding are eligible for the Purple Promise awards.

Bravo Zulu Award

The Bravo Zulu Award, derived from the U.S. Navy signal meaning “well done”, is distributed to individuals within FedEx for outstanding performance beyond normal job expectations.

Humanitarian Award

Whether stopping to help those injured in a car accident or fighting wildfires, our team members are recognized for going above and beyond through the FedEx Humanitarian Award. The award recognizes employees who reach out to others in times of need, exhibiting behavior that goes above and beyond basic community responsibility.


FedEx Employee Reviews for Support Services Clerk

Disgusting Managers

Service Center Support (Former Employee) - Santa Clara, CA - May 13, 2019

Don't be fooled by the copied & pasted job description. The real job title should be Dispatch Receptionist. You will only perform a few tasks at Santa Clara, CA, all of which are ridiculous, & a waste of time. Your main repetitive task will be calling customers to schedule a delivery appointment. Most of the customers are awful, & will yell & scream for what time they want you to deliver, and your job is to only offer 5 hour windows. When they ask to speak to a manager, the pathetic creepy manager Edward will pretend he cannot hear you, even though you will be sitting 2 feet away from him. Then when he knows he can't ignore you any longer he will cowardly give in to the time the customer asks for. The dispatch supervisor will do exactly the same as the manager. But this is your job, to keep the supervisors/managers from working, and to defend an awful company. Your other main task will be giving ETA's, and apologizing to irate customers. This job is always in demand for FedEx Freight, because once workers are exposed to their true role, they leave. The supervisors, and managers make jokes, & talk poorly about all of the past workers in this role, because there are so many; actually they talk about every worker poorly. The managers, & supervisors also talk about the few women who work here like the creepy 55+ year old virgins they are, and salivate as they stare at them, I wish I was exaggerating. The managers & supervisors are rude, & speak to employees with complete disrespect, daily.


managers, supervisors, and the work you'll be doing.

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Average Hourly Rate for FedEx Office Employees

FedEx Office Reviews

Overall Satisfaction


Learning and Development


There are many different parts to this position Shipping printing large client interaction.

Operations Manager in Marco Island, Florida:

Pros: fast paced environment. constant change

No advancement opportunities for women.

Sales Consultant in Northridge, California:

Cons: Management is various locations are openly sexist, homophobic and make empty promises of advancement.

Read More Reviews

About FedEx Office

Address: 942 SOUTH SHADY GROVE ROAD Memphis, Tennessee 38120


Industries: Air Courier Services

Year Established: 1971

Number of Employees: 252,000

Also known as: Fed Ex Kinkos, fedex kinkos, FedEx/ Kinko's, Kinkos, Kinko's Inc

Years of Experience

This data is based on 109 survey responses.

Gender Breakdown



Avg. Hourly Rate: $13 - $27



Avg. Hourly Rate: $13 - $22

This data is based on 82 survey responses. Learn more about the gender pay gap.

Popular Locations for FedEx Office

  1. Plano, Texas
  2. New York, New York
  3. Memphis, Tennessee
  4. Dallas, Texas
  5. San Francisco, California
  6. Chicago, Illinois
  7. Irving, Texas
  8. Collierville, Tennessee
  9. Sacramento, California
  10. Los Angeles, California

View more locations

FedEx Office Job Listings

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The Most Undervalued Position at FedEx Ground

Salary in

Job Title:10523: Service Center Support
Job Requisition Number:RC342099
2000 Maner Road Southeast
Smyrna, Georgia 30082

Time Type:Full Time

Work Hours: 8:00 AM - 4:40 PM


Responsible for handling the needs of customers, processing documentation that accompanies the movement of freight, and performing other administrative and customer service duties as necessary in the daily operation of the service center.    

1.    Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/ distributing mail and/or packages   
2.    Verify and complete required documentation and reports
3.    Provide accurate information and assistance to customers, which includes determining pick-up and/or delivery needs, problem resolution, updating systems to meet customer special handling requirements, selling company services and provide potential leads to sales
4.    Enter freight shipment information into computer system to include, but not limited to, accurately status shipments, generate freight bills and/or correct freight bills, etc.  
5.    Administer freight pick-up process, as required  
6.    Assist customers via phone, e-mail and/or fax in all inquiries, including but not limited to, tracing shipments, rate quotes, tariff discrepancies, billing and/or invoicing questions, etc.
7.    Make freight delivery appointments, as required
8.    Review drivers’ Hours-of-Service logs to ensure accuracy, as required; report discrepancies to appropriate leadership member  
9.    Assist city operations, including but not limited to, checking-in drivers and processing related documentation, coordinating drop-off situations, coordinating driver collections, etc.  
10.    Communicate with sales, operations and other service centers and/or departments to ensure customer’s needs are achieved and all issues are resolved
11.    Reconcile cash and checks collected, prepare deposits and prepare COD check remittance to customers, as required    
12.    Comply with all applicable laws/regulations, as well as company policies/procedures
13.    Perform other duties as required

Disclaimer:  This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

•    High school diploma or GED
•    Two years general office experience preferred   
•    One year customer service experience, preferred
•    Previous transportation experience preferred
•    Strong phone and interpersonal skills 
•    Ability to count and perform basic math, with or without a calculator
•    Strong written and verbal communication skills 
•    Ability to comprehend the various FedEx service products to assist in determining customers’ needs    
•    Ability to use general office equipment, e.g. computer, fax machine, copier, scanner, etc  
•    Typing/data entry skills
•    Ten-key skills preferred
•    PC experience with the ability to learn required computer systems/programs 
•    Demonstrated time management, organizational and multi-tasking skills
•    Ability to handle confidential information
•    Ability to follow instructions and complete required training
•    Ability to work independently and/or as a team member
•    Ability to work in a fast-paced team environment 

•    Office/dock environment
•    Fast-paced; deadline oriented
•    Hours may vary due to operational needs

Company:FedEx Freight

FedEx Freight is an Equal Opportunity Employer, including disabled and veterans.

If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please call 800-888-8252 or e-mail at [email protected]

FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Salary center fedex service support

Package Handler Average Salary at FedEx

Equal to national average Package Handler salary ($22K)

-$13K (45%) less than average FedEx salary ($35K)

-$2K (5%) less than average FedEx salary ($35K)

"The pay at FedEx ground is fair enough for the most part if the labor you’re doing every day or night. My annual income would be $25,000 a year, but always room to advance in the company down the road."

-$10K (33%) less than average FedEx salary ($35K)

"I had only been there for four months by the time I left, and I felt that the amount of money I made was in keeping with expectations. The longer you last, the more you are worth to the company, and the more you get paid. Makes sense to me."

-$6K (18%) less than average FedEx salary ($35K)

"Comparatively, minimum wage is far less than what FedEx offers as a starting pay. The rate is very desirable and comes with many raises your first year, and the years to follow. The hours are where they max you out on. Based on volume and how well it is processed your hours suffer for it."
See 969 More FedEx Package Handler Salaries

Operations Manager Average Salary at FedEx

Equal to national average Operations Manager salary ($61K)

+$26K (54%) more than average FedEx salary ($35K)

+$13K (31%) more than average FedEx salary ($35K)

"I feel that considering my skills and what I bring to the table that is unique, I am undervalued monetarily. That being said I understand the compensation system and it makes sense more often than not."

+$47K (80%) more than average FedEx salary ($35K)

"The salary is comparable to other package delivery companies."

+$35K (66%) more than average FedEx salary ($35K)

"Its ok for an entry level Operations Manager."
See 156 More FedEx Operations Manager Salaries

Courier Average Salary at FedEx

Equal to national average Courier salary ($32K)

-$3K (8%) less than average FedEx salary ($35K)

+$7K (18%) more than average FedEx salary ($35K)

"FedEx pays employees every Friday. They start at $20/hr then $30+ after 10 years of experience. Can work your way up from courier driver to senior manager."

+$1K (2%) more than average FedEx salary ($35K)

"Compared to other couriers with more seniority I would consider myself in the underpaid section."

+$15K (35%) more than average FedEx salary ($35K)

"I just want to make more pay. I want better for myself."
See 320 More FedEx Courier Salaries

Operations Supervisor Average Salary at FedEx

Equal to national average Operations Supervisor salary ($49K)

+$14K (33%) more than average FedEx salary ($35K)

+$19K (42%) more than average FedEx salary ($35K)

"It seems more however I do not like getting paid on the 15th and end of the month"

+$28K (57%) more than average FedEx salary ($35K)

"Best in the industry"

+$30K (60%) more than average FedEx salary ($35K)

"It is the lowest in the industry."
See 74 More FedEx Operations Supervisor Salaries

Center Consultant Average Salary at FedEx

Equal to national average Center Consultant salary ($28K)

-$7K (22%) less than average FedEx salary ($35K)

-$15K (54%) less than average FedEx salary ($35K)

"Underpaid for the work and service they require us to provide."

-$6K (18%) less than average FedEx salary ($35K)

"Compared to what I am doing there, is good. But I evaluate my degree so I want to work in my major."

-$8K (25%) less than average FedEx salary ($35K)

"Good pay for the work that was asked of me."
See 1 More FedEx Center Consultant Salaries

Delivery Driver Average Salary at FedEx

Equal to national average Delivery Driver salary ($30K)

-$5K (15%) less than average FedEx salary ($35K)

-$10K (33%) less than average FedEx salary ($35K)

"Much lower than other Home Delivery payment structures."

-$10K (33%) less than average FedEx salary ($35K)

"It is comparable"

-$15K (54%) less than average FedEx salary ($35K)

See 164 More FedEx Delivery Driver Salaries

Supervisor Average Salary at FedEx

-$1K (2%) less than national average Supervisor salary ($40K)

+$4K (10%) more than average FedEx salary ($35K)

+$85K (109%) more than average FedEx salary ($35K)

"My salary was paid in Brazil (R$), it was a decent pay and I had promotions that increased the value every year. I was the only supervisor at the time, so I could not compare to others."

+$30K (60%) more than average FedEx salary ($35K)

"The start pay is good as you learn how to do your job. As you prove you can handle more, you can earn the opportunity to earn more."

+$6K (15%) more than average FedEx salary ($35K)

See 19 More FedEx Supervisor Salaries

Senior Security Specialist Average Salary at FedEx

+$11K (13%) more than national average Senior Security Specialist salary ($75K)

+$51K (84%) more than average FedEx salary ($35K)

+$63K (94%) more than average FedEx salary ($35K)

"Could go elsewhere and probably make more money, but I stay here because money isn't everything. I'm able to have a good quality of life while still enjoying my job and making decent money."

+$74K (102%) more than average FedEx salary ($35K)

"Pay has been low since the economic downturn in 2008. They're making progress but it will be a slow recovery."

+$35K (66%) more than average FedEx salary ($35K)

See 5 More FedEx Senior Security Specialist Salaries

Materials Handler Average Salary at FedEx

Equal to national average Materials Handler salary ($28K)

-$7K (22%) less than average FedEx salary ($35K)

-$8K (25%) less than average FedEx salary ($35K)

"Well for what I went to college for and for what I have knowledge of, I feel underpaid."

-$15K (54%) less than average FedEx salary ($35K)

-$15K (54%) less than average FedEx salary ($35K)

See 140 More FedEx Materials Handler Salaries

Finance Manager is the highest paying job at FedEx at $126,000 annually.

Overnight Stocker is the lowest paying job at FedEx at $18,000 annually.

FedEx employees earn $35,000 annually on average, or $17 per hour.


Then he pulled on jeans, picked up a blue folder from the floor and silently left the apartment. A chill swept across the floor. I was sitting on the floor, leaning my shoulder against the headboard and breathing heavily, unable to recover from what had happened.

When I went to bed Anton was not yet at home. When I woke up he was gone, and on the table in a vase there was a bouquet of red roses and a postcard Forgive.

Now discussing:

Form. Having examined myself critically again, I went out into the corridor and began to descend the stairs, only now I realized that I was not good at walking in. Heels, plus I heard steps from below and I ran headlong back upstairs to my home. For the rest of the day, I diligently learned to walk, interrupting to fuck my ass with a dildo while sucking on another dildo.

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